Electricity outage in Sibu: Sarawak Energy and TNB guidance

For a fallen cable, sparks, fire or immediate danger, keep away and call 999. Do not touch electrical equipment, water near electrical sources or a fallen line.

For an electricity outage in Sibu, contact Sarawak Energy. TNB Careline 15454 is for outages and streetlight faults in TNB supply areas in Peninsular Malaysia; it is not Sibu's electricity utility.

When reporting, provide the full address, landmark, whether neighbours are affected and what you can safely observe. Keep gates accessible for field crews and never attempt to repair a supply line yourself.

Before calling a local service, note the exact Sibu address, a safe landmark, when the incident started, whether anyone is injured and a number that can be called back. Give observed facts rather than guesses. Do not wait for a quote, a provider reply or a map search when there is an immediate threat to life or public safety: call 999 first.

Once the scene is safe, save the reference number, time of contact, photographs taken from a safe position and any written quotation or receipt. The local contact cards below can help with follow-up from hospitals, police, fire, civil-defence, utility or roadside providers, but they do not replace the emergency system. Verify the provider's scope and any charge before authorising non-emergency work.