Burst pipe or serious leak in Kuching

If water is spreading quickly, keep people away from wet electrical areas. Turn off the nearest safe water valve only if you know where it is and can reach it without risk. Do not touch switches, plugs or appliances near standing water.

Move documents, electronics and valuables away from the affected area if it is safe. Use towels or containers only where this does not expose you to electricity, unstable ceilings or slipping hazards.

When calling a plumber or water service, state the address, whether water can be isolated, where the leak is, and whether any electrical area is affected. Take photos for the provider and insurer after the immediate hazard is controlled.

Before calling a local service, note the exact Kuching address, a safe landmark, when the incident started, whether anyone is injured and a number that can be called back. Give observed facts rather than guesses. Do not wait for a quote, a provider reply or a map search when there is an immediate threat to life or public safety: call 999 first.

Once the scene is safe, save the reference number, time of contact, photographs taken from a safe position and any written quotation or receipt. The local contact cards below can help with follow-up from hospitals, police, fire, civil-defence, utility or roadside providers, but they do not replace the emergency system. Verify the provider's scope and any charge before authorising non-emergency work.