Penang emergency-ready plan: official alerts, contacts and a household checklist

Use this guide to prepare a household for an unexpected disruption in Penang. It is not emergency dispatch advice. If there is immediate danger or a medical emergency, use the official emergency service route without waiting to complete a checklist.

For an immediate threat to life, a fire, or an urgent medical emergency, call 999. Tell the operator what happened, your location or a nearby landmark, and how to contact you; follow their instructions. The Malaysian government explains the 999 emergency line. Do not wait to finish this guide.

Open Penang Alert for state notices and links to weather, flood, road and evacuation-centre information. Check the notice date and the affected area. A centre appearing in a directory does not confirm that it is open for this incident: check the current official notice or ask the responsible authority before travelling, if it is safe to do so.

The Penang state government lists 04-582 8036 for the South Seberang Perai district disaster operations room. It operates according to the disaster situation; for an immediate threat to life call 999. Check current notices on Penang Alert.

The state government lists 04-262 1207 and 04-262 1819 for its disaster operations room. Its operation depends on the disaster situation; for an immediate threat to life call 999. Check current notices on Penang Alert.

The Penang state FAQ lists North Seberang Perai: 04-577 6521 and Southwest: 04-866 4695. NADMA also lists Southwest numbers 04-866 9033 and 04-640 6550. The civil defence directory identifies 04-640 6550 as the Southwest district civil defence operations centre, available 24 hours. The state says operation depends on the disaster situation; check current Penang Alert notices. For immediate danger to life call 999.

The Penang state FAQ lists 04-548 8999; NADMA lists 04-530 7049. Check current official notices, as activation depends on disaster conditions. For immediate danger to life call 999.

The National Anti-Drugs Agency (AADK) hotline handles enquiries, reports and advice about drug-related problems nationwide, including Penang: 1-800-22-2235 or 019-626 2233 (phone/WhatsApp). AADK says the hotline operates 24 hours daily. For immediate danger to life, call 999. AADK hotline information.

The Malaysian Civil Defence Force lists these district operations numbers as operating 24 hours: Central Seberang Perai 04-530 3453 / 04-530 3568; South Seberang Perai 04-582 0100 / 04-582 0116; Tanjung Bungah unit 04-890 6445. For immediate danger to life, call 999. Official Penang civil defence directory.

The same directory lists Northeast district operations centre at 04-218 9341 and North Seberang Perai at 04-323 7409 as 24-hour numbers. Kepala Batas unit operations centre is 04-575 0452, listed as operating 16 hours; check its current availability.

The National Poison Centre provides advice on poisoning and medicine exposures at 04-6536 999. Its published hours are Monday–Friday 8am–10pm and Saturday, Sunday and public holidays 8am–5pm; check the centre’s service page for changes. For immediate danger to life, call 999.

For immediate danger call 999. The Royal Malaysia Police lists the Penang police operations room, 04-269 1999, as a 24-hour emergency line. District headquarters contacts are Northeast 04-218 1822; Southwest 04-866 2222; Central Seberang Perai 04-538 2222; North Seberang Perai 04-576 2222; South Seberang Perai 04-582 4222. Check the police operations-room directory and district directory for updates; district office hours are not specified here.

For Penang water supply issues, contact PBAPP at 04-255 8255, its 24-hour call centre. For power outages or breakdowns, TNB lists 15454. For welfare, abuse, protection or counselling support, the Ministry of Women, Family and Community Development lists Talian Kasih at 15999 or WhatsApp 019-261 5999, available 24 hours daily. In immediate danger to life, call 999.

Penang Alert’s hotline page lists the Northeast district disaster operations room at 04-650 5382, Penang fire and rescue at 04-504 7222, Penang police at 04-222 1522, Penang Hospital at 04-222 5333, civil defence at 04-229 7804 and the welfare department at 04-650 5259. Check current availability with the responsible agency; this source does not specify operating hours. For immediate danger to life or an urgent medical emergency, call 999.

The Northeast District and Land Office lists Beach Street Fire and Rescue Station at 04-261 4444. Confirm current availability; the source does not specify hours. For an immediate emergency, call 999.

South Seberang Perai residents can consult the official district police station and post directory for local numbers, including Permatang Keling, Tanjung Berembang and Tasek. Confirm availability before visiting.

North Seberang Perai residents can consult the official district police directory for station and police-post contacts, including Air Tawar and Bertam Perdana. Confirm the current location and availability before visiting.

The Royal Malaysia Police Southwest district directory lists Pondok Polis Genting on Jalan Pondok Upah, Balik Pulau, at 04-866 6648. Confirm that the post is operating before visiting; call 999 for immediate danger.

The Penang State Government disaster FAQ directs residents to Penang Alert for temporary evacuation-centre information and publishes state and district disaster-operation contacts. Save the official pages before a disruption, not only after mobile coverage, battery power or time is limited.

Record each household member's name, a trusted out-of-area contact, relevant medication or mobility needs, school or workplace collection arrangements, and the official channels you would check. Keep the card on paper as well as on a phone.

• Immediate danger or urgent medical need: contact the official emergency service first; do not drive into floodwater, enter a damaged building or wait for social-media confirmation.
• Local disruption without immediate danger: check the current official Penang alert or agency notice, then follow any stated instruction for your locality.
• Separated household members: send a short status message, use the agreed meeting point only when safe, and avoid creating extra journeys unless official guidance says it is appropriate.

Conditions, access routes, temporary centres and agency instructions can change. Reopen the official source, use the latest local notice, bring essential medication and identification if safe, and follow responders on scene.

• Save the official Penang disaster-information link and national emergency route.
• Agree on two contact methods and one safe meeting plan.
• Keep medication, basic documents, a charger and drinking water accessible.
• Review the plan when household members, schools, work locations or care needs change.

This guide cannot assess an individual emergency, confirm a temporary centre, replace emergency dispatch or guarantee communications and access. Follow current instructions from official responders and authorities.