Kuching AI and digital business service checklist

Start with a practical outcome. State what you need to improve, who will use it, the deadline, budget range and how you will know the work is complete. For an AI or automation request, give examples of the current manual task and the result you want, without sending customer data or passwords in an initial message.

Ask the provider to set out the scope in plain language: discovery, setup, design, content, testing, training, launch and after-launch support. Confirm which accounts, domains, social profiles, source files, hosting, data or system access are needed. Use separate access where possible, and revoke access that is no longer required after the work ends.

Before paying a deposit, record the agreed deliverables, revision limit, delivery dates, quotation, payment stages, ownership of files and any recurring software or maintenance fees. Make sure you know who controls the domain, website hosting, analytics and social-media accounts. Keep approvals, invoices and handover details in writing.

At handover, test the agreed functions with real but non-sensitive examples. Receive account ownership or administrator access, exported files where relevant, a short operating guide and a support contact. This guide is for preparing a service request; assess data-security, legal and financial requirements with appropriate qualified advisers where needed.